Refund policy

30-Day Exchange Guarantee

We are confident that you'll love the Med-Watch. That's why we're giving you 30 days to test it. If your MedWatch doesn't work as expected, simply message us with a short video showing the issue at info@med-watches.com, and we will send you a new one for free.

Accuracy Guarantee

If your MedWatch does not display accurate blood pressure values, please reach out to our Customer Support Team for troubleshooting guidance.

If the issue persists, please provide:

  1. A photo of the MedWatch blood pressure readings.
  2. A comparison photo of your medical blood pressure device readings.

Once we verify the discrepancy, we will proceed with a refund.

For further assistance, please contact us at info@med-watches.com.

If you prefer a refund instead of a replacement, send us a short video showing the issue at info@med-watches.com, and we will refund you the full amount minus an 8.5% processing fee. You don’t even need to send the watch back.

We are only able to issue refunds if the watch is not working, damaged, or does not arrive within 45 days.

Problems with Setup and Syncing to the App

Check our step-by-step instructions here: Click

You are always welcome to email us at info@med-watches.com, and we will gladly assist you with the setup.

Order Cancellation

If you would like to cancel your order, please contact us at info@med-watches.com as soon as possible.

  • Once we have started the fulfillment process, we are unfortunately unable to cancel the order.
  • We cannot guarantee that we will see your email before your order is fulfilled.
  • If your order is successfully canceled, we will refund the full amount minus a $2.50 cancellation fee.

Incorrect Address & Return to Sender

  • We are unable to issue refunds for delivery failures due to incorrect addresses provided by the customer or failed delivery attempts.
  • If a product is returned to us, the customer must wait until the product arrives back at our facility before we can reship or issue a refund.
  • If the customer requests reshipping, an additional shipping charge will apply.
  • If the customer requests a refund, a 8.5% reinstatement fee will be applied.

Customer Satisfaction

We will do everything we can to make you happy! While the above policies apply, if for any reason you are not satisfied with your order, please reach out to us at info@med-watches.com.

Get your MedWatch now at https://med-watch.us.

Medical Disclaimer

The products sold on this site are not intended to diagnose, treat, cure, or prevent any disease and are not meant to be used as medical devices. These products should not be used as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider regarding any medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.